We have a 14-day return policy. This means you have 14 days from receipt of your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at info@monarque.site
Please note that returns must be sent to the following address:
De Tormentil 1, 7665 EE
Albergen, The Netherlands
If your return is accepted, we will send you a return shipping label, with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.
For questions about returns, please feel free to contact us at
info@monarque.site
Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item. Then we can evaluate the problem and solve it for you.
Exchanges
The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return is accepted.
Legal 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As above, your item must be in the same condition as you received it, not worn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
Refund
Once we have received and inspected your return, we will notify you and let you know if the return has been approved. If approved, you will automatically be refunded within ten business days using the original payment method. Remember that it may take some time for the bank or credit card company to process and deposit the refund.
Please contact us at info@monarque.site if it has been more than 15 business days since we approved your return.
